We are so used to getting machinised responses to our queries with the IRS. We might have even wondered whether there was anything human about the IRS. But, a recent letter from the IRS revoking the penalty imposed on a couple with a baby goes to show their humane considerations as well.
Erica Firment and her husband had committed a few errors while seeking extension status. On being penalised for the same, they sent in an apology letter to the IRS mentioning that tending to a child made adult brains go dull for a few months, and they would agree if they had children of their own.
Surprise, surprise - they received a letter from the IRS removing all penalty charges imposed on them!
The IRS toll-free hotlines elicit courteous responses from knowledgeable executives.
If you have general questions, here's a list of IRS numbers you can call (following info provided by IRS website):
Telephone AssistanceWhen calling, you may ask questions to help you prepare your tax return, or ask about a notice you have received. Please be aware that when you conclude your discussion, our system will not permit you to return to your original responder.
Telephone Assistance for Individuals: Toll-Free, 1-800-829-1040 Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).
Telephone Assistance for Businesses: Toll-Free, 1-800-829-4933 Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time).
Telephone Assistance for Exempt Organizations, Retirement Plan Administrators, and Government Entities: Toll-Free, 1-877-829-5500 Hours of Operation: Monday – Friday, 8:00 a.m. to 5:00 p.m. Local Time.
Telephone Assistance for people with hearing impairments: Toll-Free 1-800-829-4059 (TDD) Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time). For further information, see Tax Topic 102.
Telephone Assistance for Individuals who believe they may be a victim of Identity Theft: No Tax Administration Impact - Did not receive a notice from the IRS. Toll-Free 1-800-908-4490 (Automated and live assistance) Hours of Operation: Monday – Friday, 7:00 a.m. – 7:00 p.m. your local time (Alaska & Hawaii follow Pacific Time). For additional information, refer to our Identity Theft and Your Tax Records page.
Telephone Assistance for people who live outside the United States Hours of availability vary by location. Please see our International Services page.
Face-to-Face AssistanceIn certain areas, IRS also has local offices you may visit to receive assistance